Earn Income as an IFA

    • Are you 18 years or older?
    • Do you have an ID / Passport?
    • Do you have a debitable bank account?
    contact

    Contact Us

     

    IFA is a division of Clientèle Life Assurance Company Limited.
    Registration no: 1973/016606/06
    Clientèle Life Assurance Company Limited is an authorised financial services provider.

    National Contact Centre:
    011 320 3000 
    Monday – Thursday:
    Fridays:
    Saturdays

    08H00 – 17H00
    08H30 – 16H00
    09H00 – 13H00
    Claims:
    011 320 3146

    Email:
    services@ifa.co.za
    services@clientelelegal.co.za
    claims@clientele.co.za
    Walk in Centre:

    Physical address

    No 255, The Wedge Shopping Centre, Cnr. Rivonia and Alon Road, Morningside

    Postal address

    P O Box 1316
    Rivonia
    2128

    Operating hours

    Monday – Thursday:
    Friday:
    Saturday

     

    08H00 – 17H00
    08H00 – 16H00
    09H00 – 13H00

    Fax:

    011 320 3133 – Application forms and other correspondence
    011 320 3332 – Deposit slips only
    011 320 3101 – Encashment letters only
    011 320 3170 – Claims documents only
    011 320 3133 – Government salary deduction authorisation
    011 320 3361/2 - Legal claims

    Complaints Procedure:

    We request that you allow us the opportunity to resolve your complaints before escalating further.

    1. Should you wish to lodge a complaint, please contact the National Contact Centre on:
      Telephone: +27(11) 320 3000
      Fax: +27(11) 320 3133
      Email: services@clientele.co.za
    2. Should you have any further queries please do not hesitate to direct your complaint to the Complaints Arbitrator at complaintsarbitrator@clientele.co.za.
      In the event that your complaint is not satisfactorily resolved, then you may refer to complaint to the Independent Arbitrator, also at complaintsarbitrator@clientele.co.za. The Independent Arbitrator is an independent authority with the power to overturn or uphold the above initial findings.
    3. In the unlikely event that you are still not satisfied with the decision, then the Independent Arbitrator will notify you of the full contact details of both the FAIS Ombudsman (Tel: +27(12) 348 3447) and the Ombudsman for Long-term Insurance (Tel: +27(21) 657 5000).